Product & Features

What is Revoical and how is it different from other VoIP providers?

Revoical is an AI-powered cloud PBX and VoIP provider that combines enterprise-grade telephony with advanced features like call routing, transcription, and fraud protection. Unlike many providers, all features are available in every plan scalability is based only on users, SIP trunks, call queues, and storage.

Does Revoical support traditional PBX features like call forwarding, transfer, and conferencing?

Yes. Our cloud PBX includes all core call handling features: call forwarding, blind/attended transfer, call waiting, call parking, hunt groups, conferencing, and more.

Can I use Revoical for both business and home communications?

Absolutely. Whether you need a small business VoIP system or want to manage calls for a large enterprise, Revoical scales to your needs.

Do you support international calling?

Yes, with A-Z international calling via SIP trunks and virtual numbers. Rates are competitive and calls are encrypted for security.

Does Revoical include voicemail, SMS, and fax?

Yes. Every user gets voicemail, voicemail-to-email, voicemail transcription, SMS/MMS messaging, SMPP gateway, and T.38 fax-to-email.

What kind of AI features are included?

Revoical offers AI call routing, STT/TTS transcription, sentiment analysis, AI-powered call summarization, and conversational IVR to enhance customer experience.

What devices can I use with Revoical?

Revoical supports softphones (desktop & mobile), SIP desk phones, WebRTC clients, and BYOD smartphones.

Is Revoical secure and compliant?

Yes. We provide SIP TLS, SRTP encryption, GDPR controls, fraud detection, STIR/SHAKEN, PCI-DSS redaction and full auditing.

Do you integrate with CRM or third-party apps?

Yes. We offer CRM integrations (Salesforce, Zoho, HubSpot), APIs, webhooks, and Zapier connectors for automation.

What uptime guarantee does Revoical provide?

Revoical operates with geo-redundant data centers and offers SLA-backed uptime guarantees comparable to top global VoIP providers.

Pricing & Plans

How does Revoical’s pricing model work?

Unlike many VoIP providers, all features are included in every plan. Pricing scales with users, call queues, SIP trunks, and storage.

Do you offer monthly and annual billing options?

Yes. Customers can choose monthly flexibility or discounted annual pricing.

What’s included in every plan?

Every plan includes 70+ features such as call handling, AI tools, voicemail, SMS, fax, APIs, and full security. No feature lockouts.

Do you charge extra for international calling?

International calling is billed at per-minute competitive rates, with full visibility in your dashboard.

Can I upgrade or downgrade plans easily?

Yes. You can scale users, queues, trunks, or storage at any time via the admin portal.

Do you offer free trials?

Yes. We provide trial credits so you can test Revoical’s hosted PBX features before committing.

Is there a setup fee?

No setup fee. Only pay for active users, trunks, and usage.

Do you support pay-as-you-go billing?

Yes. In addition to subscriptions, we support pay-as-you-go VoIP billing with auto top-ups and alerts.

Do you handle multi-currency and tax compliance?

Yes. We support multi-currency billing and tax/VAT handling globally.

Are there custom plans available?

Yes. We offer White-Label (Reseller) and Stand-Alone PBX custom deployments. Pricing is “Contact Us.”

Setup & Usage

How do I get started with Revoical?

Sign up online, choose your plan, and configure your first users, SIP trunks, and numbers in minutes.

Do I need special hardware?

No. You can use existing SIP phones, softphones, or WebRTC clients. Desk phones are optional.

Can I keep my existing phone numbers?

Yes. We support DID portability and number porting from most providers.

Do you support emergency calling (E911)?

Yes. Revoical complies with E911 and local emergency calling regulations.

How long does onboarding take?

Most customers are live within 1 business day. Larger deployments may take longer due to porting.

Can I use Revoical internationally?

Yes. Revoical provides local, toll-free, and vanity numbers in multiple countries.

Do you support mobile and remote workers?

Yes. With BYOD, softphones, and push notifications, remote teams stay connected.

Can I manage everything myself?

Yes. Our self-service portal allows admins to manage users, billing, trunks, and features easily.

What happens if my internet goes down?

Revoical offers failover routing and disaster recovery options so calls can be redirected to backup numbers.

Is training provided?

Yes. We provide documentation, video tutorials, and onboarding sessions for admins and users.

Partnership & Support

Does Revoical offer a reseller or white-label program?

Yes. Our Rebranding Program lets you resell Revoical as your own white-label VoIP provider with full branding control.

What is the Stand-Alone PBX solution?

It’s a dedicated deployment for enterprises needing full control, custom SLA, and regulatory compliance.

Do you offer telecom consulting?

Yes. Our consulting services help businesses design, deploy, and optimize telecom infrastructures.

What kind of support do partners receive?

Partners receive dedicated onboarding, training, and SLA-backed support.

How do I apply to become a partner?

Simply fill out the partner inquiry form on our website.

What’s the difference between reseller and stand-alone?

Reseller (white-label): You sell Revoical under your brand.

Stand-Alone: Dedicated infrastructure for one enterprise.

Do partners get API and developer access?

Yes. Partners have full access to APIs, webhooks, and SDKs.

What customer support options are available?

We provide 24/7 support, ticketing, email, live chat, and SLA escalation for enterprise.

Do you guarantee uptime for partners?

Yes. Partners benefit from SLA-backed uptime and geo-redundant hosting.

Is there documentation or a knowledge base?

Yes. Partners and customers can access our community wiki, blog, and API documentation portal.

Do you have any questions?

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