Revoical Comprehensive Features for Modern Business Communications
Revoical brings together one of the most comprehensive collections of VoIP, PBX, and AI-driven communication features in the industry. From core call handling and intelligent routing to advanced AI, billing, integrations, and reseller capabilities, every tool you need is built right into the platform. Whether you are a growing startup, a global enterprise, or a service provider, Revoical’s feature set adapts to your needs—ensuring scalability, reliability, and innovation in every call.
Core Call Handling
Core call handling features provide the foundation of every PBX system, covering essential call functions like forwarding, transfer, parking, conferencing, and busy lamp indicators. These tools ensure smooth call management, improve responsiveness, and allow businesses to handle high volumes of inbound and outbound calls effectively.
Call Forwarding
Call Forwarding ensures that no important call goes unanswered. Incoming calls can be automatically redirected to another number or destination of your choice, whether it’s a colleague, your mobile device, or a voicemail box. This feature allows you to maintain seamless communication, even when you are away from your desk or outside the office. It is an essential tool for professionals who need flexibility and reliability in their daily communications.
Call Transfer (Attended / Blind)
The Call Transfer function allows you to hand over an active call to another extension or number quickly and efficiently. With an attended transfer, you can first speak with the recipient before completing the transfer, ensuring a smooth handoff. In a blind transfer, the call is directly forwarded without prior introduction, offering speed and simplicity. This flexibility helps improve collaboration and reduces unnecessary disruptions during conversations.
Call Waiting
Call Waiting notifies you of a second incoming call while you are already engaged in a conversation. Instead of missing important opportunities, you can choose whether to put the current call on hold and answer the new one. This feature provides greater control over your communications and helps maintain professional responsiveness. It is especially valuable for busy teams that manage multiple customer interactions throughout the day.
Call Parking / Pickup / Directed Pickup
Call Parking enables you to place a call on hold in a “parking lot” and retrieve it from any other phone within the system. With Pickup and Directed Pickup, you can also answer calls that are ringing on another extension, ensuring that no call is left unattended. These features are highly useful in collaborative environments, where team members may need to assist each other in managing high call volumes. They improve efficiency, responsiveness, and teamwork in dynamic business settings.
Call Hunting / Hunt Groups
Hunt Groups distribute incoming calls among multiple extensions based on predefined strategies, such as sequential ringing or ringing all phones at once. This ensures that customer calls are always answered promptly by the first available agent. By balancing call loads across your team, Hunt Groups help optimize workforce efficiency and enhance customer satisfaction. It is a reliable method to manage call flow for sales teams, support desks, and customer service departments.
Simultaneous Ring / Parallel Ring
Simultaneous Ring allows a single incoming call to ring multiple devices or extensions at the same time. This ensures that you can answer important calls from whichever device is most convenient, whether it’s your desk phone, mobile, or softphone. The feature minimizes missed calls and maximizes availability, making it particularly useful for professionals who work across different locations or devices. It guarantees that customers always reach someone quickly and reliably.Follow-Me / Find-Me
Follow-Me ensures that callers can always reach you by trying multiple devices or numbers in sequence or simultaneously. Whether you are in the office, on the road, or working from home, calls are routed intelligently until they find you. This feature eliminates communication gaps and ensures business continuity in every scenario. It is a perfect solution for professionals who are constantly on the move and cannot afford to miss important calls.
Do Not Disturb (DND)
The Do Not Disturb feature allows users to temporarily silence incoming calls, ensuring uninterrupted focus when needed. Instead of being distracted by ringing phones, calls are automatically redirected to voicemail or another destination. This helps maintain productivity during critical work sessions or meetings. With DND, users can control their availability without losing track of important communications.
Callback / Remote Callback
Simultaneous Ring allows a single incoming call to ring multiple devices or extensions at the same time. This ensures that you can answer important calls from whichever device is most convenient, whether it’s your desk phone, mobile, or softphone. The feature minimizes missed calls and maximizes availability, making it particularly useful for professionals who work across different locations or devices. It guarantees that customers always reach someone quickly and reliably.
Busy Lamp Field (BLF)
The Busy Lamp Field (BLF) provides a visual indicator of the status of other extensions within the system. By glancing at your phone, you can see whether a colleague is available, busy, or on a call. This saves time, improves call transfers, and avoids unnecessary interruptions. BLF is especially valuable in office environments where quick coordination among team members is essential.
Speed Dial
Speed Dial allows users to reach frequently dialed numbers with a single button press. This eliminates the need to remember or manually enter long phone numbers, saving valuable time in daily operations. The feature is particularly helpful for employees who regularly communicate with key clients, partners, or internal teams. By simplifying call handling, Speed Dial boosts productivity and improves the overall user experience.
Feature Codes
Feature Codes are short dialing commands that give users quick access to advanced PBX functions. With just a few digits, you can activate features such as call parking, call pickup, call recording, or enabling Do Not Disturb. This eliminates the need for complex menus and allows employees to use powerful tools with ease. Feature Codes empower teams to work faster and more efficiently in their communications.
Call Conference / 3-Way Calling / Multi-party Conferencing
Conference Calling enables multiple participants to join a single audio conversation, either instantly or through scheduled meetings. From quick three-way calls to larger group discussions, this feature ensures that collaboration is not limited by location. It is ideal for team coordination, client meetings, and remote work scenarios. By providing clear and reliable group communication, conference calling strengthens decision-making and teamwork.
Call Completion (Call Me / Click-to-Call)
Call Completion features allow users to initiate calls directly from a web portal or application, connecting both the caller and the recipient automatically. “Click-to-Call” eliminates dialing errors and makes communication faster and more convenient. This functionality is especially valuable for sales teams, support portals, and customer service websites. By integrating telephony with online tools, it streamlines communication and improves user experience.
Internal Extensions
Internal extensions provide each user with a unique short-number identifier for quick, direct calling within the organization. This simplifies internal communication and eliminates the need for dialing full external numbers. Extensions are the foundation of PBX functionality, making collaboration faster and more efficient for teams of all sizes.
Time & Intelligent Routing
Intelligent routing automates how calls are distributed based on time conditions, IVRs, skills, or customer priority. This ensures that callers reach the right resource quickly and efficiently, reducing wait times and improving the overall customer experience.
Time Conditions / Time-based Routing
Time-based Routing allows businesses to automatically manage calls according to working hours, holidays, or custom schedules. Calls can be directed to different destinations depending on the time of day—for example, forwarding to voicemail after hours or routing to an on-call team during weekends. This ensures customers always reach the right resource while respecting business hours and staff availability. It is a powerful tool for maintaining efficiency and delivering a professional caller experience.IVR / Digital Receptionist (Interactive Voice Response)
The IVR, or Digital Receptionist, greets callers with an automated voice menu and routes them to the appropriate department or extension. Callers can simply “press 1 for sales” or “press 2 for support,” reducing the need for live operators and saving valuable time. IVRs improve call handling efficiency, reduce wait times, and provide a polished, professional image for your business. They are essential for any organization handling a high volume of incoming calls.Multi-level IVR
Multi-level IVR expands on the standard IVR by allowing layered menus to guide callers through more complex call flows. For example, after selecting a department, a caller may be presented with additional options such as language selection or specialized services. This flexibility enables organizations to build sophisticated and personalized caller journeys. It is especially beneficial for large enterprises or service providers with diverse offerings.Skill-based / Priority Routing
Skill-based Routing intelligently directs calls to agents with the most relevant expertise, ensuring that customers are served by the right person on the first attempt. Calls can also be prioritized based on factors such as customer status, service-level agreements (SLAs), or issue severity. By matching callers to the best available resource, this feature enhances customer satisfaction and reduces resolution times. It is widely used in call centers and support environments to maximize service quality.Queue Priority & VIP Queues
With Queue Priority, callers can be assigned different levels of importance, and VIP queues can be created to serve high-value customers more quickly. This means that key clients or urgent cases are moved to the front of the line, reducing wait times and improving overall customer experience. Businesses can tailor call handling strategies to reflect their service commitments and client relationships. This feature demonstrates professionalism and ensures loyalty from important customers.
Automated Attendant / Directory Assistance
The Automated Attendant provides callers with self-service options to reach extensions by dialing a name or number directly. This eliminates the need for a live operator and ensures that callers are quickly connected to the right person or department. Directory Assistance improves efficiency, reduces staffing costs, and provides a smooth, professional interaction for customers. It is an ideal solution for organizations that want to streamline call handling while maintaining accessibility.
Call Center & Contact Center (features & components)
Call center features empower organizations to manage high-volume inbound and outbound traffic with advanced queuing, dashboards, monitoring, and dialer tools. From predictive dialing to agent wrap-up codes, these capabilities improve efficiency, compliance, and service quality in customer-facing operations.
Calling Queues (ACD)
Automatic Call Distribution (ACD) queues manage high volumes of inbound calls with advanced routing and customer-friendly features. Callers receive estimated wait times, position-in-queue announcements, and overflow handling when queues are full. These tools reduce frustration for customers while ensuring calls are distributed fairly among available agents. ACD queues are essential for any call center that prioritizes efficiency and service quality.Management Dashboard
The Management Dashboard gives supervisors real-time visibility into key performance indicators such as service levels, call volumes, and agent activity. With an at-a-glance view of metrics, managers can monitor compliance with SLAs, track efficiency, and identify issues as they arise. This feature enables quick decision-making and helps ensure a consistently high standard of customer service.Real-Time Components / Queue Components
Real-time queue components provide up-to-the-second data on waiting calls, abandoned calls, agent status, and average hold times. Supervisors can identify bottlenecks and respond immediately to changing call center conditions. These insights empower teams to adjust resources dynamically, keeping operations smooth and customers satisfied.Monitoring (Operators / Extensions)
Supervisors can monitor live calls with powerful tools such as listen, whisper, and barge. Listening allows silent observation, whisper lets supervisors coach agents without the caller hearing, and barge permits intervention when needed. These functions ensure quality assurance, provide effective training, and support agents in delivering the best possible service.Wallboards
Wallboards are large, shared displays that broadcast live call center performance metrics to agents and managers. They show queue lengths, wait times, KPIs, and service-level statistics in real time. By making performance transparent and visible, wallboards motivate teams, encourage accountability, and improve overall efficiency.
Agent States (Ready / Not Ready / Wrap-up)
Agent state management allows supervisors to track whether agents are available, unavailable, or in wrap-up mode. These states help balance workloads, maintain accurate reporting, and ensure that customer calls are routed to ready agents. By organizing agent availability, businesses can optimize staffing and deliver consistent service quality.
Agent Codes & Wrap-up
After each call, agents can assign disposition codes and take wrap-up time to complete follow-up actions. This structured process helps categorize interactions, track outcomes, and prepare agents for the next call. It improves reporting accuracy and ensures that valuable customer insights are captured for future analysis.
Call Recording (per Agent / Queue)
Call Recording provides reliable capture of conversations for quality assurance, compliance, and training purposes. Recordings can be configured at the agent or queue level, giving organizations full flexibility. Supervisors can review calls to identify best practices, ensure adherence to policies, and support continuous improvement.
Call Recording Retention & Storage Policies
Retention and storage policies allow businesses to define how long recordings are stored, where they are archived, and how they are secured. With encryption and controlled access, sensitive data is fully protected. These policies help organizations comply with industry regulations while managing storage costs efficiently.
Call Transcription (STT)
Speech-to-Text (STT) automatically converts live or recorded calls into searchable transcripts. This makes it easier to analyze conversations, capture details, and create permanent records of customer interactions. Transcriptions support compliance, training, and customer insight initiatives by making voice data actionable and accessible.
Speech Analytics & Sentiment Analysis
Advanced analytics tools process call recordings to detect keywords, identify compliance issues, and analyze caller sentiment. Sentiment analysis helps businesses understand customer emotions, while keyword detection highlights trends and recurring issues. These insights can guide staff training, product improvements, and strategic decisions.
Predictive / Progressive / Preview Dialer
Dialing modes optimize outbound calling campaigns to maximize productivity. Predictive dialing automatically dials multiple numbers and connects agents only when a live person answers, boosting throughput. Progressive and preview modes provide more control, allowing agents to view customer details before or while calls are placed. Together, these modes increase efficiency and campaign success rates.
Autodialer Module (Campaigns, Contacts, Groups, Scripts)
The Autodialer module manages the full lifecycle of outbound campaigns, from creating contact lists and defining groups to setting announcements, pacing, and reporting. Agents can follow pre-defined scripts while the system handles dialing and call distribution. This automation saves time, reduces errors, and ensures consistent customer outreach at scale.
Autodialer Reports and Call-completion Reports
Detailed reporting gives managers full visibility into outbound campaign results, including call outcomes, completion rates, and agent performance. These insights support data-driven decision-making and continuous optimization of outreach strategies. By tracking effectiveness, businesses can improve ROI and refine campaign execution over time.
Answering Machine Detection (AMD / SpitDetect / Call Progress Analysis)
Answering Machine Detection distinguishes between live calls, voicemails, faxes, or silent lines. By filtering out non-human responses, agents spend more time speaking with real customers and less time on unproductive calls. This improves campaign efficiency, reduces wasted effort, and ensures higher-quality customer interactions.
Wrap-up / After-Call Work
After-call work provides agents with dedicated time to complete notes, log call outcomes, and perform follow-up tasks. This ensures accurate record-keeping without rushing between interactions. By structuring wrap-up time, organizations maintain quality data and give agents the opportunity to prepare effectively for their next call.
Messaging, Fax & SMS
Messaging and fax features provide multi-channel communication, including voicemail, voicemail-to-email, SMS, MMS, and digital faxing. These tools integrate voice with text and data channels, giving businesses more flexible ways to connect with customers.
Voicemail (per Extension)
Each extension comes with its own dedicated voicemail box, allowing users to manage missed calls effectively. Messages can be played back directly from the phone system, web portal, or mobile application. This ensures that important communications are never lost and can be retrieved at any time. Personalized greetings and flexible storage options further enhance the professional experience.
Voicemail-to-Email
Voicemail-to-Email forwards voicemail recordings or transcripts directly to a user’s email inbox. This ensures that messages can be accessed quickly from any device, without needing to dial into the system. By combining telephony with email, businesses can improve responsiveness and make communication more convenient. It is especially valuable for professionals who are often on the go.
Voicemail Transcription
With Voicemail Transcription, audio messages are automatically converted into text for easy reading. Users can scan through voicemails without needing to listen to each recording, saving time and improving productivity. Transcriptions also make it easier to store, search, and share important information. This feature is particularly useful in fast-paced environments where quick access to details is essential.SMS / MMS Messaging Center
The Messaging Center allows users to send and receive SMS or MMS messages directly through the web portal, API, or softphone applications. This unifies text and multimedia messaging within the same communication platform. Businesses can use it for customer notifications, team collaboration, or marketing campaigns. It provides flexibility, speed, and modern communication options in one central hub.SMPP Gateway & Shortcodes
The SMPP Gateway enables high-volume SMS delivery using the industry-standard SMPP protocol, while shortcode support provides a powerful tool for campaigns and customer engagement. These features ensure fast, reliable, and scalable text messaging for organizations that handle large messaging workloads. Whether for alerts, authentication, or promotions, SMPP ensures high throughput and professional delivery.Two-way SMS & Webhook DLRs
Two-way SMS gives businesses the ability to both send and receive messages, enabling interactive communication with customers. Delivery Receipt (DLR) callbacks and webhook integration provide real-time confirmation and workflow automation. This allows seamless integration with CRMs, support systems, or marketing platforms. It enhances engagement by turning SMS into a truly conversational channel.
Virtual Fax / T.38 Fax / Fax-to-Email
Virtual Faxing replaces traditional fax machines with digital, paperless communication. Using T.38 fax over IP and fax-to-email gateways, documents can be sent and received directly through email or softphone applications. This reduces hardware costs, improves reliability, and integrates fax seamlessly into the digital workspace. It is a secure and efficient solution for industries that still rely on fax for compliance or documentation.
Email Notifications
Email Notifications keep users informed about important account events, from new voicemails and faxes to low balance alerts and system activity. These proactive alerts ensure that no critical message or system update is overlooked. By delivering instant visibility into communications and account status, email notifications improve reliability and customer confidence.
Numbering & Porting
This category covers everything related to numbering plans, DID provisioning, caller ID control, CNAM updates, and toll-free numbers. It ensures businesses can establish a professional presence locally or globally while managing brand identity and regulatory requirements.
DID Provisioning / Virtual Numbers
Direct Inward Dialing (DID) provisioning enables businesses to acquire local, national, or international phone numbers without geographic limitations. Virtual numbers make it easy to establish a local presence in multiple markets, even when operating remotely. This enhances accessibility for customers and builds trust by giving your business a familiar, regional identity.
DID provisioning is an essential tool for global growth and customer convenience.
DID Portability (Number Porting)
Number Porting allows businesses to seamlessly transfer existing phone numbers in or out of the platform. This ensures continuity of service and eliminates the disruption of changing contact details. With full portability, organizations retain their established numbers while benefiting from modern VoIP and PBX features. It is a critical feature for maintaining brand consistency and customer relationships.Vanity & Toll-Free Numbers
Vanity and Toll-Free numbers offer businesses a professional and memorable way to connect with customers. Vanity numbers create easy-to-remember sequences, while toll-free numbers remove calling costs for customers, encouraging more inbound calls. Both options strengthen brand recognition and improve accessibility, particularly for customer support and sales. These numbers demonstrate credibility and professionalism in every interaction.Port Out PIN / Port Registration Controls
Port-out PINs and registration controls protect businesses against unauthorized number transfers. By requiring secure authentication, they ensure that only authorized personnel can initiate porting requests. This feature safeguards valuable business numbers and prevents fraud. It is a vital security measure for organizations that depend on reliable and secure telephony services.CNAM Updates / Caller ID Name Lookup
CNAM services manage how your business name is displayed during outgoing calls and allow lookups for incoming caller identification. Accurate CNAM updates ensure that customers immediately recognize who is calling, increasing trust and answer rates. For inbound calls, CNAM lookup provides additional context, helping employees prepare before answering. This feature delivers transparency and strengthens customer confidence.
Outbound Caller ID Manipulation
Outbound Caller ID Manipulation lets businesses control how their phone numbers appear to recipients. Caller IDs can be set or rewritten per account, route, or campaign to meet compliance requirements or tailor the customer experience. This flexibility ensures that calls are recognizable and properly branded, while also providing advanced options for multi-department or multi-location organizations.
A-Z International Calling
A-Z International Calling ensures seamless global communication by offering extensive routing coverage across virtually every country and destination worldwide. Businesses can rely on competitive rates and high-quality connections, enabling cost-effective international outreach. This feature is essential for organizations with global customers, partners, or distributed teams.
Billing, Accounts & Commercial Features
Billing and account management features provide flexible pricing, prepaid and postpaid models, invoicing, and multi-currency support. With real-time credit management and partner programs, businesses gain transparency and control over their commercial operations.
Pay-As-You-Go Pricing / Flexible Pricing
Pay-As-You-Go billing allows businesses to pay only for the services they use, providing cost efficiency and transparency. Flexible pricing models enable customized plans tailored to specific customer needs, whether for small teams or enterprise deployments. This ensures scalability, affordability, and the ability to adapt as communication requirements grow or change.
Automatic Billing / Invoice Generation
Automated billing eliminates manual processes by generating invoices, statements, and billing cycles automatically. Customers receive accurate, timely invoices that align with their usage patterns. This feature reduces administrative workload, improves accuracy, and enhances the customer experience by providing professional, consistent billing.Prepaid / Postpaid & Credit Management
The platform supports both prepaid and postpaid accounts, giving customers the freedom to choose the model that suits them best. Features such as credit limits, automatic top-ups, and usage thresholds ensure smooth account management. Businesses can reduce the risk of service interruptions while maintaining financial control and flexibility.Rate-per-minute Limits & Rate Tables
Rate-per-minute controls allow service providers to apply specific tariffs by customer, destination, or route. Flexible rate tables make it easy to manage billing across diverse traffic patterns and client types. This level of control ensures profitability, competitive pricing, and compliance with contractual agreements.Low Balance Threshold Alerts
Low Balance Alerts automatically notify customers when their account balance drops below a set threshold. These alerts can also trigger auto-refill or payment actions to prevent service disruption. The feature improves reliability by ensuring customers always have sufficient funds for uninterrupted communication.
Multi-currency & Tax Handling
Support for multiple currencies and tax calculations makes billing accessible to global customers. Businesses can invoice in local currencies while applying correct tax rates according to regional requirements. This streamlines international operations and ensures compliance with financial and regulatory standards.
Payment Gateway Integrations (Stripe, PayPal, etc.)
Integration with popular payment gateways such as Stripe and PayPal enables secure, convenient online payments. Customers can pay with credit cards or digital wallets directly through the platform. This simplifies billing processes, accelerates payment collection, and provides a seamless financial experience.
Referral Program / Reseller Program / Channel Partner Program
The platform supports structured partner programs including reseller margins, referral incentives, and white-label opportunities. Businesses can expand their market reach by leveraging partners and resellers while maintaining control over pricing and branding. These programs encourage growth, increase sales, and build long-term commercial relationships.
Sub-accounts / Multi-tenant Billing
Multi-tenant billing allows providers to manage multiple accounts or sub-accounts under a single hierarchy. Each tenant can receive separate invoices, usage tracking, and customized billing plans. This feature is ideal for resellers, enterprises, or service providers managing multiple clients within one system.
Promotions / Coupons / Trial Credits
Promotional tools such as coupons, trial credits, and discounts give businesses a flexible way to attract and retain customers. Providers can launch campaigns, reward loyal users, or encourage trial adoption with ease. These incentives support growth, improve customer acquisition, and strengthen competitive positioning.
Administration & User Management
Administration tools include portals, role-based access control, tenant isolation, and white-label branding. They give providers and enterprises the ability to securely manage users, roles, and system settings while customizing the platform for resellers or end customers.
Self-Serve Portal / Admin Portal / Reseller Portal
Web-based portals give end users, administrators, and resellers full control over their accounts and services. End users can manage their settings and usage, administrators can configure system-wide policies, and resellers can oversee customer accounts. These portals simplify management by providing intuitive, role-specific dashboards. They empower every stakeholder with the tools they need to operate efficiently and independently.
User / Role Management & RBAC (Role-Based Access Control)
Role-Based Access Control (RBAC) ensures that permissions are assigned based on user roles, reducing risks and maintaining security. Administrators can define granular access rights, from read-only users to full system admins. This flexibility allows organizations to delegate responsibilities without compromising critical system controls. RBAC is essential for compliance, accountability, and operational clarity.Sub-accounts & Multi-tenant Isolation
Multi-tenant architecture enables service providers or enterprises to manage multiple sub-accounts within a single system while keeping them fully isolated. Each tenant can have its own customized settings, billing rules, and permissions. This guarantees privacy, security, and flexibility across diverse customers or departments. It is particularly valuable for resellers, MSPs, and organizations with multiple business units.Audit Logs & System Logs
Comprehensive audit and system logs capture all administrative actions, user activities, and system events. These records provide transparency, support compliance requirements, and make troubleshooting more effective. By maintaining detailed histories, businesses can detect anomalies, enforce accountability, and enhance overall system security.SAML / OAuth / Single Sign-On (SSO)
Single Sign-On (SSO) integrations via SAML and OAuth allow users to authenticate using their corporate credentials. This eliminates the need for multiple passwords and improves both security and user convenience. IT teams can enforce centralized identity management while employees enjoy seamless access across services. SSO is a cornerstone of modern enterprise-grade security and usability.
2-Step Verification / 2FA (TOTP)
Two-Factor Authentication (2FA) adds an extra layer of protection by requiring a time-based code or second verification step during login. Even if credentials are compromised, accounts remain secure against unauthorized access. This feature is easy to implement and greatly enhances overall security posture. It is highly recommended for administrators and high-privilege accounts.
IP Authentication & IP Restriction
IP-based authentication restricts system access to trusted IP addresses, minimizing exposure to external threats. Registrations and logins from unauthorized networks are automatically blocked. This feature adds an additional security boundary that complements existing user authentication. It is particularly valuable for organizations with strict compliance requirements.
Portals: White-label & Branding
White-label capabilities allow resellers and providers to fully customize portals with their own branding, logos, and domains. This creates a professional, seamless experience for end customers while reinforcing brand identity. By offering branded portals, service providers can build stronger relationships with customers and enhance commercial credibility.
APIs, Developer Tools & Extensibility
API & Developer Tools give developers and system integrators full programmatic access to the platform. With REST and SOAP APIs, modular component APIs, webhooks, and SDKs, teams can automate provisioning, build custom workflows, and integrate voice and messaging into third-party applications. Sandbox environments, rate limits, and detailed logs ensure secure, reliable development. These tools empower businesses to extend the platform, innovate faster, and tailor communications to unique requirements.
SOAP & REST APIs
SOAP and REST APIs provide developers with full programmatic access to the platform, including account management, call control, CDR retrieval, provisioning, and advanced features. These APIs enable seamless integration with external systems, CRMs, and business applications. By exposing comprehensive functionality, they empower developers to automate workflows and build tailored communication solutions.
Webhooks (Events)
Webhooks deliver real-time event notifications for key activities such as incoming or outgoing calls, CDRs, voicemails, and faxes. Instead of polling, developers receive immediate callbacks whenever specific events occur. This enables responsive, event-driven integrations with external systems, ensuring data flows are accurate and up to date.Component API / Exten API / IVR API / Trunk API / Smart API
Modular APIs give granular control over different parts of the PBX, such as extensions, IVRs, and trunks. Developers can dynamically configure dial plans, manage call flows, or adjust trunk routing on demand. This modularity makes the system highly adaptable, allowing advanced customization for complex environments.Originate Call / Call Control APIs
Call Control APIs allow applications to initiate, manage, and manipulate calls programmatically. Developers can originate calls, transfer active sessions, hang up, or apply advanced controls such as recording and monitoring. These tools open the door for building powerful voice-enabled applications, from custom dialers to fully automated call-handling systems.Batch / Bulk APIs (Agents, Campaigns, Contacts)
Bulk APIs streamline the provisioning and management of large-scale operations, such as adding agents, uploading campaign data, or importing contact lists. Instead of manual entry, organizations can perform mass updates quickly and efficiently. This feature is critical for scaling communications in call centers and enterprise environments.
SDKs & Client Libraries (JS, iOS, Android)
Software Development Kits (SDKs) and client libraries simplify the integration of voice, SMS, and other communication features into web and mobile applications. Available for JavaScript, iOS, and Android, these libraries save development time and ensure compatibility. They empower developers to embed telephony functions seamlessly into custom apps and services.
Sandbox / Test Environment
The Sandbox provides developers with isolated accounts and endpoints for testing APIs without impacting live operations. This safe environment supports experimentation, debugging, and quality assurance before deploying to production. It encourages innovation while maintaining reliability and stability in customer-facing systems.
API Logs & Rate Limits
Detailed API logs provide visibility into usage patterns, requests, and performance metrics. Combined with rate-limiting controls, they ensure fair use, prevent abuse, and maintain platform stability. Developers gain transparency for troubleshooting and monitoring, while organizations benefit from controlled, reliable integrations.
Telephony Protocols, Media & Codecs
This category ensures compatibility and quality by supporting SIP, PRI, WebRTC, codecs, secure transport, and RTP proxying. With broad protocol support, businesses can interconnect seamlessly with carriers, devices, and modern applications.
SIP Trunking / SIP URI / SIP Peering
SIP Trunking provides businesses with scalable voice connectivity over the internet, replacing traditional phone lines. With SIP URI and peering options, organizations can establish direct interconnections between networks for cost-effective call routing. This flexibility enables global reach, high-quality calling, and streamlined communication across platforms.
Virtual PRI / Burstable Virtual PRI
Virtual PRI delivers the functionality of legacy PRI circuits over IP networks, providing familiar integration for existing PBX systems. Burstable channels allow dynamic scaling of capacity during peak call volumes without additional hardware. This solution combines the reliability of traditional telephony with the flexibility and efficiency of VoIP.Codec Support (G.711, G.722, Opus, G.729, AMR, etc.)
Extensive codec support ensures compatibility with a wide range of devices and networks. High-definition codecs such as G.722 and Opus provide superior audio clarity, while options like G.729 or AMR optimize bandwidth usage. This versatility allows businesses to balance call quality with efficiency, depending on their network environment.RTP / RTCP / SRTP / TLS (SIP TLS / SRTP)
The platform supports secure signaling and media transport protocols, including TLS for SIP and SRTP for voice streams. RTCP provides monitoring and quality feedback to maintain call performance. By encrypting voice and signaling, organizations safeguard sensitive conversations against eavesdropping and interception. Security and reliability are built into every call.Transcoding & Media Relay / RTP Proxy
Media relay and transcoding services ensure interoperability between endpoints using different codecs or protocols. RTP Proxy enables seamless call setup and routing, even in complex network environments. This guarantees consistent call quality, compatibility, and reliability across diverse devices and carriers.
DTMF (RFC2833 / SIP INFO / Inband)
The system supports multiple methods of Dual-Tone Multi-Frequency (DTMF) signaling, including RFC2833, SIP INFO, and inband tones. This ensures reliable input detection for IVR systems, voicemail, and call control. Compatibility with all major DTMF methods enhances flexibility and guarantees smooth user interactions.
WebRTC Gateway & In-Browser Softphone
WebRTC support enables browser-based calling without the need for plugins or external applications. Users can place and receive calls directly from their browsers, making communication more accessible and flexible. This feature is ideal for remote workers, customer support portals, and businesses looking to modernize their communication experience.
STUN / TURN / ICE
Built-in NAT traversal support through STUN, TURN, and ICE protocols ensures seamless call connectivity across firewalls and private networks. These technologies automatically determine the best media path, maintaining reliability in complex networking conditions. As a result, users enjoy consistent call quality, even in restrictive environments.
SBC (Session Border Controller) Support
Session Border Controller (SBC) functionality provides carrier-grade security and session management for VoIP traffic. SBCs protect against fraud, denial-of-service attacks, and unauthorized access while maintaining interoperability between different networks. By ensuring secure, controlled connectivity, SBC support strengthens both performance and trust in enterprise communications.
HD Calling
HD Calling leverages advanced codecs such as G.722 and Opus to deliver crystal-clear, high-definition voice quality. Conversations sound more natural and lifelike, improving collaboration and reducing fatigue during long calls. This feature sets a higher communication standard, especially for customer-facing interactions and professional meetings.
Security, Fraud Prevention & Compliance
Security features include encryption, fraud detection, STIR/SHAKEN, GDPR, and PCI compliance. These safeguards protect communications, customer data, and business operations against threats while ensuring adherence to global regulations.
Call Encryption (SIP TLS / SRTP)
Call Encryption safeguards communications by encrypting both signaling and media streams with SIP TLS and SRTP. This ensures that voice traffic remains private and protected against interception. By maintaining confidentiality and integrity, businesses can trust their conversations to remain secure, even over public networks.
IP Restriction, IP Authentication & Foreign IP Guard
These controls allow administrators to restrict registrations and traffic to trusted IP addresses only. Suspicious or foreign IP attempts can be automatically blocked, reducing exposure to fraud and unauthorized access. With layered IP authentication and guard mechanisms, organizations maintain strict control over who connects to their network.Rate Limiting & Fraud Detection
Rate limiting and fraud detection mechanisms monitor call traffic in real time to identify unusual patterns. The system can automatically enforce rules such as country-based caps, usage thresholds, or alerts for abnormal activity. This proactive approach protects against toll fraud, unauthorized calls, and excessive charges before they impact the business.STIR/SHAKEN & Robocall Mitigation
STIR/SHAKEN protocols verify caller identity and prevent caller ID spoofing, reducing the risk of fraudulent or nuisance calls. These standards, where supported, add trust to outbound calls by confirming authenticity to the recipient’s carrier. Together with robocall mitigation strategies, they enhance call integrity and protect customers from scams.PCI-DSS & Sensitive Data Redaction
For organizations handling payment card data, PCI-DSS compliant call flows provide secure handling of sensitive information. Features such as DTMF masking ensure that card numbers are not exposed in call recordings. This ensures compliance while safeguarding customer trust and financial data.
GDPR / Data Protection Controls
Built-in GDPR compliance features allow administrators to control data handling, retention, and deletion of user information. Customers can manage personal data in accordance with privacy laws while maintaining transparency. These tools ensure regulatory compliance and help build trust with users across global markets.
Role-based Access & Audit Trails
Role-Based Access Control (RBAC) enforces strict permissions for administrators, while audit trails capture a complete record of system activity. Every change, login, or configuration update is tracked for accountability. These features ensure operational transparency, compliance readiness, and a higher level of security governance.
WORM / Encrypted Storage & Key Management
Write-Once-Read-Many (WORM) storage ensures call recordings and logs cannot be tampered with once archived. Combined with encryption at rest and robust key management, it provides secure, immutable data storage. This guarantees regulatory compliance, data integrity, and long-term security for sensitive records.
Monitoring, Reporting & Analytics
Reporting and analytics features deliver real-time and historical insights into system usage, performance, and call quality. Dashboards, alerts, and integration with monitoring stacks enable proactive management and smarter business decisions.
Call Detail Records (CDR)
Call Detail Records provide comprehensive logs of every call, including duration, cost, source, destination, and call status. These records are essential for billing, auditing, and troubleshooting communication issues. With detailed CDR data, businesses gain full transparency into call activity, helping improve accountability and optimize operations.
Graphical Usage Reports & Dashboards
Call Detail Records provide comprehensive logs of every call, including duration, cost, source, destination, and call status. These records are essential for billing, auditing, and troubleshooting communication issues. With detailed CDR data, businesses gain full transparency into call activity, helping improve accountability and optimize operations.
Real-time Monitoring & Alerts
Real-time monitoring provides live visibility into system health, trunks, and service availability. Automated alerts can notify administrators of low balances, degraded QoS, or service disruptions before they escalate. This proactive approach minimizes downtime and ensures consistent reliability for business-critical communications.
Quality Metrics (MOS, Packet Loss, Jitter)
The platform tracks essential quality metrics such as Mean Opinion Score (MOS), packet loss, jitter, and latency. These measurements provide a clear picture of call quality and help identify network issues that may affect performance. Historical trends and detailed analytics enable ongoing improvements in voice reliability and user experience.
Quick Reports / Advanced Reports / User Reports
Prebuilt quick reports give instant access to common KPIs, while advanced filters allow for deeper, customized analysis. User-specific reporting ensures stakeholders can access the exact information they need, from individual call logs to department-wide summaries. This flexibility supports better visibility and tailored decision-making across the organization.
SNMP / Prometheus / External Monitoring Integration
Integration with external monitoring systems such as SNMP and Prometheus extends visibility into network and infrastructure performance. Metrics from the PBX environment can be combined with existing monitoring stacks, ensuring unified oversight. This helps IT teams manage resources more efficiently and respond quickly to emerging issues.
Infrastructure, High-Availability & Networking
High-availability and networking tools ensure business continuity with geo-redundancy, failover, clustering, and disaster recovery. Combined with QoS and monitoring, they keep systems resilient and reliable even under demanding conditions.
Multiple Data-centers & Geo-Redundancy / Failover
The platform is designed with multiple data centers and geo-redundant architecture to ensure service continuity. In the event of a regional outage, calls and services are automatically rerouted to healthy sites without interruption. This built-in redundancy provides resilience, business continuity, and peace of mind for mission-critical communications.
Incoming Calls Failover / Trunk Failover
Failover mechanisms guarantee that inbound calls and SIP trunks remain operational, even if the primary path is unavailable. Alternate routing ensures that callers are seamlessly redirected to backup trunks or destinations. By eliminating single points of failure, businesses maintain reliability and customer trust during outages.
HA (High Availability) & Cluster Support
High Availability (HA) and clustering options allow deployments to run in active/standby or multi-node configurations. This prevents downtime by ensuring services fail over instantly if a server becomes unavailable. Clustering also supports scalability, enabling organizations to expand capacity while maintaining uninterrupted service delivery.
Network QoS & Bandwidth Management
Quality of Service (QoS) features prioritize voice traffic across networks to guarantee reliable audio performance. Bandwidth management and DSCP tagging ensure calls remain clear even during heavy data usage. These controls provide consistent call quality while optimizing network efficiency for all users.
SIP Options / Health Checks & Heartbeat
The system performs continuous SIP OPTIONS pings, heartbeat signals, and health checks to monitor trunk and route availability. If an endpoint fails, traffic is automatically rerouted to a healthy destination. This proactive monitoring ensures stability, faster failover, and a dependable call experience.
Disaster Recovery & Backup
Disaster Recovery tools provide secure backup and restore mechanisms for configuration, recordings, and critical data. In the event of a failure, systems can be quickly restored to ensure minimal service disruption. Regular backups and recovery planning help organizations safeguard operations against data loss or downtime.
Call Center Reports & Maintenance (detailed)
This category provides advanced reporting, system maintenance, and control panel utilities for supervisors and admins. With real-time alerts and mobile notifications, it ensures smooth operations and continuous insight.
Reports: Quick / Advanced / User Reports
The reporting suite provides flexible tools for supervisors and agents, including quick reports for common KPIs, advanced filtering for in-depth analysis, and user-level reports for individual performance tracking. These reports make it easy to identify trends, measure service levels, and monitor call activity. With customizable views, managers can generate actionable insights that align with business goals and customer expectations.
Maintenance: Accounts / Groups / Activity Log / Server Status / API Settings
Comprehensive maintenance tools enable administrators to manage accounts, groups, and API configurations efficiently. Activity logs provide transparency into administrative actions and user activity, while server status monitoring ensures system health is always visible. These capabilities help maintain operational stability, reduce downtime, and support proactive management of the platform.
ControlPanel: Backup / HA Logs / PBX CLI
The Control Panel consolidates essential system management functions, including backups, high-availability logs, and direct PBX command-line interface (CLI) access. Administrators can quickly perform diagnostics, review system events, or initiate recovery tasks. This centralized access simplifies complex operations and provides IT teams with the confidence to manage critical infrastructure.
Push Notifications & Mobile Health Alerts
Push notifications and mobile health alerts keep administrators informed of important events in real time. Whether it’s a system warning, low balance alert, or a change in server status, these notifications ensure timely awareness and response. By extending monitoring to mobile devices, administrators can react faster, even while away from their desks.
Dialplan & Call Flow Engine (editor + components)
The dialplan editor and components allow businesses to design custom call flows using drag-and-drop tools or APIs. From IVRs and queues to advanced logic and anti-spam controls, dialplans enable fully tailored communication processes.
Visual Dialplan Editor / Custom Plan / Dialplan Components
The visual dialplan editor provides a drag-and-drop interface for designing custom call flows without requiring deep technical expertise. Administrators can build sophisticated call handling logic by arranging components visually, making complex routing easy to manage and understand. This flexibility allows businesses to adapt quickly to evolving communication needs while maintaining full control over their PBX.
Components: Outgoing / Incoming Routes, IVR, Queue, AGI, DISA, Trunk, Announcements, Ring Group, Follow
A wide range of prebuilt dialplan components enables the creation of highly customized call flows. From IVRs and queues to announcements, ring groups, and trunk routing, these building blocks simplify the design of complex scenarios. Whether setting up basic inbound routing or advanced automation with AGI and DISA, the system empowers administrators to deliver tailored customer experiences.
Variables, Jump In / Jump Out, Corrector, Split Detection
Advanced dialplan controls provide powerful tools for managing dynamic call behavior. Features like variables and conditional jumps allow flexible routing, while corrector and split detection functions add anti-spam logic and ensure calls are directed appropriately. These capabilities make it possible to handle large volumes of calls with precision and intelligence.
Smart API & Dialplan Automation
The Smart API allows developers to programmatically generate dialplans and introduce dynamic routing logic. This enables automated, real-time adjustments to call flows based on business rules, customer data, or external systems. By combining visual design with programmable automation, the platform delivers unmatched flexibility for building intelligent, responsive communication processes.
Developer & Advanced Automation (SA / WebHooks / APIs)
APIs, webhooks, and developer endpoints provide programmatic control for integrations and automation. With bulk operations, event catalogs, and sandbox testing, developers can extend the platform and build innovative solutions.
Developer & Advanced Automation (SA / WebHooks / APIs)
SA (System Admin) Endpoints: User / Trunk / Queue Management
System Admin (SA) endpoints provide full CRUD (Create, Read, Update, Delete) functionality for core PBX resources such as users, trunks, and queues. These APIs enable administrators to automate provisioning, scaling, and configuration tasks programmatically. With direct control over key system components, organizations can reduce manual overhead while maintaining consistency and accuracy.
WebHooks / Events Catalog
The WebHooks and Events Catalog delivers real-time notifications for a wide range of system events, including transfers, inbound and outbound calls, faxes, CDRs, voicemails, and even survey responses. Developers can integrate these events into external systems for analytics, automation, or business workflows. This event-driven architecture ensures systems remain synchronized and responsive in real time.
Component API / Extension API / IVR API / Trunk API
Fine-grained APIs for extensions, IVRs, and trunks allow developers to control individual communication components with precision. These modular interfaces support dynamic routing, call flow customization, and advanced integration scenarios. By leveraging these APIs, businesses can extend their PBX functionality and create bespoke solutions tailored to their operational needs.
Originate / Agent Management / Batch Operations
Automation endpoints make it possible to originate calls programmatically, manage agents at scale, and perform bulk operations. From triggering outbound campaigns to onboarding large groups of users, these APIs streamline repetitive tasks and accelerate deployment. This capability empowers organizations to adapt quickly to demand while minimizing administrative effort.
Unified Communications & Collaboration
UC features combine voice, video, chat, and presence into a single platform. Softphones, Teams integration, conferencing, and file sharing improve teamwork and make collaboration seamless across devices and locations.
Presence & Busy/Available Status
Real-time presence indicators let users see whether colleagues are available, busy, or on a call across all devices. This visibility improves collaboration by helping employees choose the right time and method to communicate. Presence awareness eliminates guesswork, reduces interruptions, and streamlines teamwork in fast-paced environments.
Softphone Clients (iOS / Android / Desktop)
Softphone applications extend business communication to desktops, smartphones, and tablets, enabling calling, messaging, and collaboration from anywhere. With native and web-based options, users enjoy the same feature-rich experience on every device. This mobility ensures continuity, flexibility, and productivity for remote workers and distributed teams.
Microsoft Teams Connector / MS-Teams Integration
The Microsoft Teams connector integrates PSTN and VoIP services directly into the Teams interface, allowing users to make and receive external calls without leaving the platform. This creates a unified workspace where chat, collaboration, and telephony coexist seamlessly. It enhances productivity while leveraging existing Microsoft 365 investments.
Video Conferencing & Screen Sharing
Built-in video conferencing and screen sharing enable teams to collaborate face-to-face, regardless of location. Users can launch secure video meetings, present materials, and share desktops for more interactive discussions. This feature reduces the need for third-party tools and centralizes collaboration within the communication platform.
Chat / Persistent Messaging & File Transfer
Integrated chat and messaging keep teams connected through instant, persistent conversations. Users can share text messages, files, and documents directly within the platform, ensuring important information stays accessible and organized. Persistent chat enhances collaboration, supports ongoing projects, and eliminates reliance on external messaging apps.
Mobility & End-User Experience
Mobility tools focus on remote and mobile usability, including BYOD, WebRTC widgets, push notifications, hot-desking, and presence indicators. They ensure users can access communication services anywhere, anytime, with full functionality.
Bring Your Own Device (BYOD)
Bring Your Own Device (BYOD) empowers users to connect their smartphones, tablets, or computers as fully functional softphones. Employees can place and receive calls securely from any personal device while still using the business communication platform. This flexibility supports remote work, reduces hardware costs, and enhances user satisfaction.
In-Browser Click-to-Call & WebRTC Widgets
WebRTC-powered click-to-call widgets can be embedded directly on websites, allowing visitors to call your business instantly with a single click. Calls are placed directly through the browser, requiring no downloads or plug-ins. This feature improves customer engagement, simplifies support, and creates a seamless digital experience.
Push Notifications for Mobile Apps
Push notifications ensure mobile users never miss an important call, even when the app is running in the background. Incoming calls trigger reliable alerts that wake the device and deliver the call seamlessly. This provides a consistent user experience across mobile platforms and guarantees business availability anytime, anywhere.
Presence & BLF / Busy Lamp
Hot-desking and shared line features allow multiple employees to log in and use the same desk phone or extension as needed. Shared voicemail and line appearances ensure that teams can manage calls and messages collectively. These tools maximize flexibility in dynamic office environments and support modern workplace mobility.
Fax, Media & QoS
Faxing and media management features like T.38 fax, music on hold, transcoding, echo cancellation, and jitter buffering maintain compatibility and call clarity. These tools enhance communication quality and reduce technical barriers.
T.38 Fax / Fax over IP / Fax-to-Email
T.38 Fax support ensures reliable fax transmission over IP networks, preserving compatibility with traditional fax workflows. Users can send and receive faxes digitally, either through softphones or email gateways with fax-to-email functionality. This eliminates the need for physical fax machines while maintaining compliance for industries that still rely on fax. It provides a secure and modern alternative to legacy faxing.
Music on Hold / Custom Announcements
Music on Hold and custom announcement features allow businesses to play professional audio, advertisements, or tailored messages while callers wait. This improves the customer experience by keeping callers engaged and informed during hold times. Organizations can reinforce branding, share promotions, or provide useful information seamlessly. It turns waiting time into an opportunity to communicate value.
Media Transcoding & DSP Management
Media transcoding ensures compatibility between endpoints using different codecs, while DSP (Digital Signal Processing) management optimizes available resources. This guarantees smooth communication across diverse devices and networks without sacrificing audio quality. By managing media efficiently, businesses maintain call clarity and reliability in complex environments.
Echo Cancellation / Jitter Buffer Control
Advanced audio processing features such as echo cancellation and jitter buffer control enhance call quality and stability. Echo cancellation eliminates disruptive feedback, while jitter buffers smooth out variations in packet delivery across IP networks. Together, these tools provide crystal-clear, uninterrupted communication for both internal teams and external customers.
Integration & Ecosystem
Integrations with CRMs, directories, marketplaces, and storage systems extend the platform’s value. With zero-touch provisioning and external data connectors, businesses can unify communications with their existing IT ecosystem.
CRM Integrations (Salesforce, HubSpot, Zoho, etc.)
CRM integrations connect your phone system with leading platforms such as Salesforce, HubSpot, and Zoho. Features like click-to-call, screen pops, automatic call logging, and contact synchronization streamline workflows and improve productivity. By combining telephony with customer data, agents gain full context during calls, enhancing service quality and customer engagement.
Webhook / Zapier / Marketplace Connectors
Low-code and no-code connectors, including Webhooks and Zapier, make it simple to integrate the PBX with hundreds of third-party applications. Events and actions can be automated without custom coding, enabling fast deployment of powerful workflows. These integrations allow businesses to extend functionality and adapt quickly to evolving needs.
LDAP / Active Directory / SSO
Directory and identity integrations allow the platform to synchronize with enterprise systems like LDAP and Active Directory. Single Sign-On (SSO) ensures secure, centralized access for employees while reducing password fatigue. These capabilities simplify user management and strengthen security for large organizations.
Provisioning & Zero-Touch (HTTP / TR-069 / Auto-Provision)
Zero-touch provisioning automates device setup, allowing IP phones and endpoints to configure themselves via HTTP, TR-069, or auto-provisioning servers. Administrators can push updates, firmware, and settings without manual intervention. This reduces deployment time, ensures consistency, and simplifies large-scale rollouts across distributed environments.Advanced audio processing features such as echo cancellation and jitter buffer control enhance call quality and stability. Echo cancellation eliminates disruptive feedback, while jitter buffers smooth out variations in packet delivery across IP networks. Together, these tools provide crystal-clear, uninterrupted communication for both internal teams and external customers
FTP / SFTP / Object Storage (S3) for Recordings & Backups
External storage integration enables recordings and backups to be securely stored outside the PBX environment. Using FTP, SFTP, or object storage platforms like Amazon S3, organizations gain flexibility, scalability, and reliability for data retention. This ensures compliance with storage policies while reducing on-premise infrastructure requirements.
White-Label & Reseller Capabilities
White-label features allow full rebranding of portals and services, while reseller programs provide billing, APIs, and margin controls. This category enables providers to expand reach by offering communication services under their own brand.
White-Label Portal & Branding
The white-label portal allows resellers to fully rebrand the platform with their own logos, colors, and domains. This creates a seamless customer experience where the underlying technology is invisible, and the reseller’s brand is front and center. By offering a branded control panel, resellers can build stronger customer loyalty and expand their market presence without the cost of developing their own infrastructure.
Advanced Reseller Portal & APIs
The reseller portal provides powerful tools for managing customers, billing, usage, and reporting. With integrated APIs, resellers can automate provisioning, monitor performance, and customize services at scale. These capabilities enable partners to efficiently manage their own customer base while maintaining full control over commercial operations.
Channel Partner Program & Referral Program
Commercial partner programs allow resellers and channel partners to expand their offerings with attractive margins, referral incentives, and tailored provisioning options. These programs are designed to foster long-term business relationships and accelerate growth for both providers and partners. By supporting resellers with flexible commercial models, the platform drives scalability and broader market adoption.
Quality, SLA & Service Guarantees
This category includes uptime guarantees, MOS/QoS monitoring, and carrier peering. It reassures customers of reliable performance and transparent service-level commitments.
SLA & Uptime Guarantees
Service Level Agreements (SLAs) provide customers with transparent commitments around uptime, reliability, and incident response. By offering publishable guarantees, businesses can demonstrate accountability and build customer trust. These agreements ensure clients have confidence in the platform’s stability and continuity for mission-critical communications.
MOS / RTCP XR / QoS Monitoring
The platform continuously measures objective quality metrics such as Mean Opinion Score (MOS), RTCP XR feedback, and network QoS statistics. These tools provide clear visibility into audio quality, latency, jitter, and packet loss. With detailed monitoring and reporting, organizations can proactively identify issues and maintain consistent service excellence.
Network / Carrier Peering & Local Breakout
Carrier peering and local breakout capabilities optimize routing by connecting directly to regional carriers and networks. This reduces call latency, improves voice quality, and lowers international communication costs. By keeping traffic local whenever possible, the platform enhances both performance and efficiency for global users.
Advanced Voice & AI Features
AI-powered features bring intelligence to voice with conversational IVRs, real-time agent assist, transcription, translation, and call summarization. These innovations improve automation, customer satisfaction, and productivity across the communication platform.
Conversational AI / NLU IVR (Natural Language IVR)
Conversational AI and Natural Language Understanding (NLU) enable callers to interact with the phone system using natural speech instead of pressing buttons. By recognizing intent and context, the system can route calls more accurately and reduce caller frustration. This creates a more human-like, intuitive experience that improves customer satisfaction and call-handling efficiency.
Agent Assist / Real-time Suggestions
Agent Assist provides live prompts and suggestions to agents during calls, drawing from knowledge bases, policies, and compliance guidelines. This ensures agents always have the right information at the right time, reducing errors and improving response quality. Real-time assistance helps teams boost productivity while maintaining consistent service standards.
Speech-to-Text (STT) & Text-to-Speech (TTS)
Speech-to-Text converts live or recorded audio into accurate, searchable text, while Text-to-Speech generates natural-sounding voice from text. Together, these features support transcription, real-time captions, and accessible communication for diverse user needs. They form the foundation for advanced applications like analytics, compliance monitoring, and multilingual services.
Real-time Translation & Multilingual Support
Real-time translation enables instant speech and text conversion across multiple languages, breaking down communication barriers. This ensures that global teams and customers can interact seamlessly without requiring external translators. By integrating multilingual support directly into the communication platform, businesses can expand reach and improve inclusivity.
Voice Biometrics & Speaker Recognition
Voice biometrics use unique vocal patterns to verify speaker identity, providing a secure, password-free method of authentication. Speaker recognition can also distinguish between different participants on a call for added intelligence. These capabilities strengthen security while delivering a frictionless user experience.
Automatic Topic Detection / Call Summaries
AI-powered topic detection and summarization automatically extract key points, keywords, and highlights from calls. This eliminates the need for manual note-taking and provides accurate records of conversations. Summaries enhance productivity, support compliance, and help organizations capture valuable insights from every interaction.
Protocol & Regulatory Features
Emergency calling, KYC tools, and data retention policies help businesses comply with telecom regulations. These features ensure legal operation while protecting end users and customer data.
Emergency Calling (E911 / e911 / Local Equivalents)
The platform supports emergency calling services such as E911 and local equivalents, ensuring calls are routed to the appropriate public safety answering point (PSAP). Location information can be managed and transmitted to help first responders reach callers quickly and accurately. This capability provides compliance with regional requirements while safeguarding end users in critical situations.
Regulatory Compliance Tools (KYC for Numbers, Number Origination Rules)
Built-in compliance tools assist providers in meeting regulatory obligations when provisioning numbers. Features such as Know Your Customer (KYC) verification, number origination rules, and local registration checks ensure lawful and transparent operations. These safeguards help businesses stay compliant while protecting customers and carriers from misuse or fraud.
Legal & Data Retention Controls
Configurable retention policies allow organizations to store call records, voicemails, and other data in line with legal requirements. Administrators can define how long data is retained and apply automatic deletion rules for expired records. This ensures compliance with regional data protection laws while maintaining operational efficiency and privacy.
Platform Maintenance, Utilities & Tools
Maintenance tools cover updates, patching, backups, logging, and notification settings. They keep the platform secure, up to date, and operational with minimal downtime.
Update / Patch Management (e.g., revoical Update / Helper Tool)
Update and patch management tools keep the platform secure, stable, and up to date with the latest features. Administrators can apply updates quickly and safely using built-in utilities such as revoical Update and helper tools. This ensures consistent performance, closes security vulnerabilities, and minimizes downtime during upgrades.
Backup / Restore / AMI / HA Tools
The platform provides flexible backup and restore options, including system snapshots, AMI creation, and high-availability (HA) helpers. These tools protect critical data and configurations, making it easy to recover from system failures or disasters. With automated workflows, businesses can ensure resilience and continuity at all times.
System Logs / API Logs / Activity Log
Centralized logging captures detailed records of system activity, API requests, and administrative actions. These logs provide transparency for troubleshooting, auditing, and compliance reporting. By consolidating logs in one place, organizations can maintain accountability and quickly identify the root cause of issues.
Push Notification Settings / Mail Server / Backup Drive
Operational integrations allow administrators to configure push notifications, mail server settings, and backup drives with ease. Notifications keep teams informed about system health and events, while backup drive options ensure critical data is preserved externally. These utilities streamline administration and enhance operational reliability.
Miscellaneous & Small but Important Features
Miscellaneous but valuable features include free in-platform calling, blacklists/whitelists, geo-blocking, community portals, and customer support. Together, they round out the platform with practical capabilities for everyday operations.
Free Calls Between Customers (In-Platform)
Registered customers can make free calls within the platform, eliminating costs for internal or peer-to-peer communication. This feature encourages collaboration, reduces expenses, and adds value for businesses with distributed teams or multiple branch offices. By leveraging the in-platform network, companies achieve seamless and cost-effective connectivity.
Directory / Phonebook
Shared and per-account directories provide quick access to frequently used contacts. Users can search, dial, and manage contacts centrally, ensuring consistency across devices and teams. A centralized phonebook improves efficiency, reduces errors, and simplifies daily communication tasks.
Blacklist / Whitelist / Caller ID Filtering
Advanced filtering tools allow businesses to block unwanted calls, whitelist trusted numbers, and control inbound traffic by caller ID. This ensures that only relevant calls reach agents, reducing spam and improving productivity. Caller ID filtering provides an additional layer of control and security for communication channels.
Limit Calls per Country / Geo-Blocking
Advanced filtering tools allow businesses to block unwanted calls, whitelist trusted numbers, and control inbound traffic by caller ID. This ensures that only relevant calls reach agents, reducing spam and improving productivity. Caller ID filtering provides an additional layer of control and security for communication channels.
Max Calling Time / Rate Limits / Per-minute Caps
Call duration limits and per-minute caps protect against runaway calls, billing abuse, or technical issues. Administrators can define thresholds to ensure that usage remains within safe and predictable ranges. These safeguards help control costs while maintaining system stability.
Port Options / POP Options / POP Restriction
Point-of-presence (POP) controls allow businesses to define routing preferences and restrict calls to specific POPs. This ensures optimized routing, compliance with regulatory requirements, and enhanced call quality. Flexible POP management helps organizations fine-tune connectivity across regions.
Community Wiki / Blog / Documentation Portal
A knowledge base, wiki, and blog provide self-service resources for customers to learn, troubleshoot, and explore platform features. Public documentation portals improve transparency and reduce support requests by empowering users with information. These resources build community engagement and position the platform as open and customer-friendly.
Helpdesk / 24/7 Customer Support / SLA Support Tiers
Comprehensive support options include a helpdesk, 24/7 technical assistance, and SLA-backed support tiers. Customers can choose the service level that fits their needs, from standard support to premium enterprise coverage. This ensures reliability, builds trust, and demonstrates commitment to customer success.