Enterprise-Grade Support for Kamailio, SIP Platforms & Cloud PBX Deployments

The reliability of your telecommunications infrastructure depends on continuous monitoring, rapid response, and expert maintenance. Revoical provides professional Support & Maintenance Services for organizations operating Kamailio-based platforms, SIP trunking environments, Hosted PBX systems, and real-time communication services.
Our team ensures your system stays secure, optimized, scalable, and always available — backed by years of hands-on expertise in VoIP, SIP routing, cloud infrastructures, and large-scale carrier deployments.

Why Choose Revoical Support?

Proactive, Reliable & Expert Support for Critical SIP Infrastructure
Revoical’s support services are designed for businesses that rely on secure and uninterrupted VoIP and SIP operations. Whether you run a carrier-grade platform, a cloud PBX, or a custom Kamailio deployment, our team ensures your environment stays resilient, high-performing, and up-to-date.
  • 1
    Performance AssessmentEvaluate call quality, signaling efficiency, SIP routing behavior, and overall system responsiveness to ensure your VoIP or Kamailio stack operates at peak performance.
  • 2
    Security EvaluationIdentify vulnerabilities, misconfigurations, and SIP-related attack vectors to strengthen your VoIP and Kamailio environment against fraud and cyber-threats.
  • 3
    Scalability & Capacity ReviewAnalyze system load, traffic capacity, and architecture limits to ensure your platform scales reliably as your communication demands grow.
  • 4
    Configuration AuditReview SIP, Kamailio, and VoIP configuration settings to align your deployment with industry best practices and stable long-term operation.
  • 5
    Deployment ReadinessValidate infrastructure, routing logic, and SIP components before launching new features or large-scale VoIP services in production.

Our Support Services

System Health Monitoring

Revoical provides continuous, real-time monitoring of your Kamailio SIP servers, RTP relays, and core infrastructure to ensure maximum reliability. Our monitoring detects performance degradation, signaling anomalies, media-quality issues, and resource bottlenecks before they impact service — keeping your VoIP platform stable, responsive, and fully operational.

Preventive Maintenance & Updates

We proactively maintain your VoIP and SIP infrastructure to keep it secure, up-to-date, and optimized. Through scheduled updates, configuration reviews, routing enhancements, and module upgrades, Revoical ensures your Kamailio environment performs at its best while remaining protected against emerging threats and performance issues.

Incident Response & Troubleshooting

When issues arise, our expert engineers provide fast and accurate troubleshooting to restore service with minimal downtime. From SIP registration failures and audio problems to NAT traversal challenges, routing anomalies, and Kamailio module crashes, we diagnose root causes quickly and implement stable, long-term fixes.

Security & Fraud Protection

Your VoIP environment is continuously reinforced with advanced security measures to prevent unauthorized access, abuse, and fraud. Revoical fortifies your SIP infrastructure through intrusion prevention, rate-limiting strategies, TLS/SRTP hardening, geo-blocking, and intelligent fraud detection to ensure safe and compliant communication.

Performance Optimization

We fine-tune your Kamailio and RTP architecture to deliver maximum performance and scalability. Through intelligent load balancing, optimized routing logic, enhanced media handling, and multi-tenant tuning, Revoical ensures your system can handle growth efficiently while maintaining exceptional call quality and responsiveness.

Backup, Restore & Recovery

Revoical protects your platform with reliable backup strategies and fully tested recovery procedures. We implement regular backup schedules, high-availability designs, and failover mechanisms to safeguard configurations, call data, and system integrity — ensuring rapid restoration in the event of outages or data loss.

Support Packages

Plans Tailored to Your Infrastructure Needs

You can present the following as three cards:

Essential
  • For small and medium SIP deployments
  • Business-hours support
  • Incident troubleshooting
  • Basic monitoring
  • Monthly health report
Premium
  • For mission-critical VoIP operations
  • 24/7 coverage
  • Priority SLA
  • Advanced monitoring
  • Security audits
  • Performance tuning
Enterprise
  • For telecom carriers, ISPs, and large multi-tenant platforms
  • Dedicated account engineer
  • Custom SLA
  • HA, DR, and scaling support
  • Architecture review
  • Unlimited incident response

Use Cases

Use cases of Kamailio Support & Maintenance Services

Hosted PBX providers needing reliable SIP routing

Contact centers needing low-latency SIP performance

Carriers
requiring SLA-backed support

Enterprises
migrating to cloud telephony

Platforms using Kamailio as SBC or load balancer

Developers requiring back-end SIP and media stability

Deliverables

Revoical provides clear, actionable deliverables that ensure transparency, reliability, and continuous improvement of your Kamailio and VoIP infrastructure. Each engagement includes detailed documentation, technical reports, and insights designed to keep your system stable, secure, and optimized.

  • Architecture DiagramsVisual maps of SIP routing, media flow, and system topology.
  • Security Audit ReportsSummary reports of vulnerabilities with practical hardening steps.
  • Customizable Maintenance ScheduleA tailored maintenance plan aligned with your operational and SLA needs.
  • Monitoring DashboardsReal-time dashboards for system health, signaling, and performance.
  • Full Documentation of All ChangesClear and updated documentation of all system configurations and changes.
  • Optimization RecommendationsTargeted recommendations to improve performance and scalability.
  • DR & HA Readiness ReportsEvaluations of failover, redundancy, and recovery readiness for your platform.
  • Post-Incident RCA ReportsConcise post-incident analyses detailing root cause and applied fixes.