Privacy & Policy

Revoical Inc. respects your privacy and is committed to protecting the personal information we collect, use, disclose, store, and process in connection with our website, products, services, customer portal, business communications, and support activities.

This Privacy Policy explains how we handle personal information when you visit our website, contact us, request information, submit a form, use our customer portal, communicate with our team, use our business communication services, or provide information related to your account, service setup, billing, technical support, VoIP services, Hosted PBX, self-hosted solutions, AI-powered communication features, or emergency calling services where applicable.

1. Information We May Collect

Depending on how you interact with Revoical, we may collect different types of information.

Contact and Business Information

We may collect information you provide when contacting us, submitting a form, requesting information, requesting a demo, communicating with our sales or support team, or otherwise interacting with Revoical.

This may include:

• Full name
• Company name
• Job title or role
• Business email address
• Phone number
• Country, province, state, or business location
• Message content and inquiry details
• Communication preferences

Account and Customer Portal Information

If you become a customer or use a Revoical product or service, we may collect information required to create, manage, secure, and support your account.

• Customer account details
• Authorized user information
• Login and authentication information
• User roles and permissions
• Billing information
• Support tickets
• Service history

2. How We Use Information

• Respond to inquiries
• Provide customer support
• Create and manage accounts
• Deliver and improve our services
• Process billing
• Protect security
• Comply with legal obligations

3. How We Share Information

We do not sell personal information.

We may share personal information only where reasonably necessary for business, operational, service, security, legal, regulatory, or compliance purposes.

This may include sharing information with:

• Service providers that help us operate our website, systems, cloud infrastructure, analytics, customer portal, support tools, billing tools, security tools, or communication systems.
• Telecom carriers, SIP trunk providers, VoIP providers, network providers, emergency calling providers, routing providers, or other technical partners required to provide communication services.
• Emergency operators, public safety answering points, emergency service providers, or related parties where required to support emergency calling.
• Professional advisors, auditors, insurers, legal representatives, or compliance consultants.
• Government, regulatory, law enforcement, or public authorities where required or permitted by law.
• Another organization in connection with a business transaction, merger, acquisition, financing, restructuring, sale, or transfer of assets, subject to appropriate confidentiality and privacy safeguards.

We require service providers and partners that process information on our behalf to use the information only for authorized purposes and to apply appropriate safeguards.

4. Customer Portal and Customer Responsibilities

Customers may access and manage certain account, service, user, configuration, billing, and support information through the Revoical customer portal.

Customers are responsible for:

• Maintaining the confidentiality of their account credentials.
• Controlling access for authorized users.
• Assigning appropriate user roles and permissions.
• Keeping account, billing, service, and contact information accurate.
• Updating service addresses and emergency calling information where applicable.
• Notifying Revoical of unauthorized access or suspected account compromise.
• Ensuring that their users comply with applicable policies, terms, and laws.

Revoical is not responsible for inaccurate information entered or maintained by customers in the customer portal, except where required by applicable law.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, security, analytics, performance measurement, and user experience.

Cookies may help us:

• Remember user preferences.
• Understand how visitors use our website.
• Measure website performance.
• Improve website content and navigation.
• Detect security issues or unusual activity.
• Support analytics and website optimization.

Some cookies may be necessary for the website to function properly. Other cookies may be used for analytics or performance improvement.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality or performance.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, support customer accounts, resolve disputes, enforce agreements, maintain security, support troubleshooting, and comply with legal, regulatory, tax, accounting, or operational obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, copying, or destruction.

These safeguards may include access controls, account authentication, technical monitoring, system security measures, internal policies, limited access to personal information, and other protective measures appropriate to the nature of the information.

However, no website, network, system, portal, cloud service, or method of transmission is completely secure. Customers are responsible for maintaining the security of their own accounts, passwords, devices, internal users, and networks.

8. Accuracy of Information

We rely on customers and users to provide accurate, complete, and up-to-date information.

For communication services, including VoIP and emergency calling features where applicable, customers must ensure that account information, service addresses, emergency addresses, callback numbers, authorized users, and service configuration details remain accurate and current.

Failure to keep information updated may affect service delivery, billing, support, account access, emergency call routing, or compliance-related processes.

9. Access, Correction, and Privacy Requests

You may contact us to request access to personal information we hold about you, request correction of inaccurate information, ask questions about our privacy practices, or raise a privacy concern.

We may need to verify your identity before responding to certain requests. In some cases, we may be unable to provide access to certain information where restricted by law, security requirements, confidentiality obligations, or the rights of others.

10. Third-Party Websites and Services

Our website, customer portal, products, or communications may include links to third-party websites, tools, platforms, carriers, providers, or services.

Revoical is not responsible for the privacy practices, security, availability, content, or policies of third-party websites or services. We encourage you to review the privacy policies and terms of any third-party services you use.

11. International Processing

Revoical is located in Canada, and we may use service providers, infrastructure, systems, or partners located in Canada or other countries.

As a result, personal information may be processed, stored, or accessed outside your province, state, or country of residence. In such cases, information may be subject to the laws of the jurisdiction where it is processed, stored, or accessed.

12. Business Customers and End Users

Many Revoical services are provided to business customers. If you use Revoical services through your employer, organization, or service administrator, that organization may control certain information related to your account, users, communications, settings, and service configuration.

Business customers are responsible for obtaining any required notices, permissions, or consents from their users, employees, agents, contractors, or end users where required by applicable law.

13. Children's Privacy

Revoical provides business communication services and does not intentionally direct its website, customer portal, or services to children. We do not knowingly collect personal information from children for consumer purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website, customer portal, products, or services after an update means that you have reviewed the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or how Revoical handles personal information, please contact us.